Student Protection and Safe Communication

  1. Educational communications, bookings, and payments must take place exclusively through the Platform's approved channels. Teachers and students must not exchange personal contact details, request direct payments, or move the educational relationship outside the Platform without prior authorisation.
  2. Any exploitative or inappropriate communication, or any request for photographs or information unrelated to the educational service, is strictly prohibited and should be reported immediately through the Platform's complaints or safeguarding channels.
  3. The Platform may review messages, recordings, and reports to the extent reasonably necessary to safeguard students, investigate potential breaches, and protect users, while maintaining appropriate confidentiality.
  4. The Platform accepts no responsibility for transactions, promises, or meetings that take place outside its authorised channels without its knowledge. Nevertheless, it may cooperate in investigations where a registered teacher or user is involved.
  5. Where there is an immediate risk to the safety or welfare of a student, the Platform may contact the student's parent or legal guardian and/or the relevant competent authorities in accordance with applicable law.
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